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SUPPORT / FAQ
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PeakSync provides private AI-assisted video motion analysis. It parses video motion to produce timestamped numeric motion data that you can export as a funscript or CSV file, refine in Script Studio, and synchronize in Player.
Credits are used for cloud-based video motion analysis and processing. New accounts receive a one-time experience-credit grant that does not expire. Paid credit packs and subscriptions are not currently available.
Open the Guide for the full workflow: Funscript Generator, then Script Studio, then Player.
You can read public help, edit a local script, and play local files without an account. Sign in to run motion analysis, save or export scripts, connect devices, or use Contact Us.
MP4, MOV, and WebM files from your device, a local file path, or a local-network address such as localhost, a private IP, or a .local name. Public video links are not supported.
Import and play .funscript files. Export motion scripts as Funscript or CSV. CSV is an export format; it cannot be imported into the editor or Player.
Source videos are used only for your requested motion-analysis task and physically deleted from our servers when it ends. Saved scripts stay in your account. Your browser may keep a private copy for Edit and Player.
No. Your source videos are never used to improve, tune, or evaluate PeakSync motion-analysis algorithms, and are never used to train PeakSync or third-party AI models. Source videos are used only to produce your own motion data for that specific task. PeakSync only uses aggregated technical metrics, such as processing duration and error rates, to operate and improve the service. These metrics do not include your video content.
No. PeakSync parses video motion to produce timestamped numeric motion data. It does not generate synthetic images, videos, or depictions of people.
PeakSync's motion-analysis service is designed to analyze motion rather than categorize source media by genre. Users remain responsible for ensuring their source and use are lawful and comply with the Content Safety Policy.
For a local upload, this browser keeps a private copy before analysis. A task or script can open that copy in Player after the server video is deleted. It is not stored in your account; clearing PeakSync site data removes it.
Your browser reads a file you choose or a video on your local network, then uploads it the same way as Upload file. PeakSync does not save the path or URL. If access fails, choose the file instead.
The file may be unreachable, not MP4, MOV, or WebM, longer than 60 minutes, or still over 1 GB after preparation. Use the validation details and try a supported file.
Credits are used for cloud-based video motion analysis and processing. Editing, local synchronized playback, and compatible-device tools are separate software features and are not charged per connected device. PeakSync shows the estimated credit cost before you submit. An accepted task reserves that estimate; completed processing uses it, and an eligible failure or cancellation restores it. Account shows your balance and remaining quota.
Use only media you own or are authorized to process, and obtain any consent required by law, the Terms of Service, and the Content Safety Policy.
No. You can edit motion scripts and play them with your videos without a device. Connecting supported third-party hardware is optional and requires an account.
PeakSync provides optional software compatibility with supported third-party interactive hardware. Device availability and connection methods vary by manufacturer. See Compatible Devices for the current profiles. PeakSync does not sell devices.
No. Connection keys and device tokens stay in your browser and are not sent to PeakSync servers.
Stop playback, confirm the device is safe and reachable, then reconnect. Never depend on software as the only physical safety control.
Use the Player latency calibration control to offset device response, then test at a low intensity before normal playback.
Yes. The Player can pair compatible local video and funscript files in your browser without creating a permanent hosted media library.
Open Account, then Tasks, to review your own queued, processing, completed, failed, or canceled work.
Open Account, then Scripts, to review and manage scripts saved to your PeakSync account.
New accounts receive a one-time experience-credit grant after registration. That grant does not expire. Paid credit packs are not available yet. Check Account > Credits for your balance.
Not yet. PeakSync does not sell subscriptions or credit packs. New accounts receive a one-time experience-credit grant that does not expire.
No. Subscriptions are not available, so there is no subscription charge to cancel or refund. If you see an unexpected charge that appears to be from PeakSync, contact Support with the transaction reference only.
No. Display name and timezone can be edited. The verified account email cannot.
Use the password recovery action on Login and complete the short-lived email verification flow. PeakSync support will never ask for your password.
The Community page lists the configured Telegram Community, Telegram Updates, and Discord destinations. No other platform is part of the current official directory.
Use community channels to report bugs, request feature improvements, and take part in other general discussions. Use Contact Us or support email for account, privacy, security, or request-specific help.